Ray BPO
Operations floor at dusk
Services

Four kinds of work. One way of doing it.

We focus on outcomes, not categories. Each engagement is run by a senior operator, sits inside your tools, and is measured against numbers you already track.

Talk to a senior operator See the work
The people doing the work

Senior operators, not slide decks.

Every engagement is run by people who have done the work end to end. The same person in week one is the person running the work a year later.

01

Generate more opportunities

Fill the top of the funnel without burning the brand.

We run outbound, list research and demand work that puts qualified opportunities in front of your team, not noise. Calm cadences, real personalisation, the kind of outreach you would not mind getting yourself.

Researched, prioritised target listsOutbound that earns a reply, not a blockPipeline you can forecast against
02

Book more meetings

Turn interest into qualified conversations on your calendar.

SDR teams and inbound triage that respond fast, qualify properly, and only put meetings on your reps’ calendars when they are worth the time. The boring parts of the funnel, done well.

Inbound responded to in minutes, not daysQualified meetings that hold and convertHandoffs your sales team will actually accept
03

Support your customers

Support that sounds like your team, on every channel.

Email, chat and voice support trained on your product, your tone and your edge cases. Quick to respond, resolves on the first touch, and escalates only what genuinely needs you.

Faster response and resolution timesFirst contact resolution that holds at higher volumeQuieter inboxes for your senior team
04

Scale your operations

The back office work that decides whether growth holds.

The day to day operations that quietly run a business: order processing, billing support, data work, vendor admin, anything repetitive and important. We take it off your plate so your team can focus on what only they can do.

Cleaner data and tighter handoffsThroughput that scales with revenueA back office your team can rely on
What a first month looks like

Concrete from week one.

Using outbound as the example. The shape is similar for the other three, the details change.

  1. Week 1

    Listen and instrument.

    Sit in your tools. Read your last 90 days of activity. Agree the metric we'll move and how it gets reported.

  2. Week 2

    Build the list and the message.

    Research target accounts, write the cadences, get your sign-off on tone and offer before a single email goes out.

  3. Week 3

    Run, slowly.

    Start with a small batch. Watch what replies, what bounces, what reads as off. Adjust before scaling volume.

  4. Week 4

    Scale and report.

    Full volume against the agreed metric. Written read on what worked, what didn't, what we're changing in month two.

Not sure where to start? Just tell us what you're trying to grow.

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